Terms & Conditions
P.O. Box 654
Saint Helena, CA 94574
We want you to be completely happy with your shopping experience!
To order by phone or order inquiries:
Phone: 1-317-ONE-WINE (1-317-663-9463)
Our normal business hours are: 9:00 am to 5:00 pm (Pacific) Monday through Friday
Important Shipping Information
All goods are shipped from American Canyon, CA.
The First Step – Item Availability and Processing Time
Most items are available immediately. If your order will not be shipped within 2 business days, you will receive an email or phone call from our customer service department describing the cause of the delay and be given a new projected shipping date. If the new delivery schedule is not acceptable, you can cancel the order for a complete refund.
Most orders placed by 10:00 am (Pacific) Monday through Friday, excluding holidays, will be processed the same day, and no later than the following business day.
Standard Ground Shipping
The standard shipping option for all orders is Ground Delivery service. Orders shipped Ground will typically arrive 4 – 7 business days after the order leaves the warehouse.
Overnight & Express Shipping
Overnight Shipping and Express Shipping (via 2nd-Day Air) is available for additional shipping charges. During the check out process the exact shipping charge for all deliveries within the Continental U.S. will be posted.
When your order ships, you will receive an email notification with your tracking number so that you can track the package directly with the carrier. If needed, please contact Customer Support for further order tracking information.
Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.
Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made. We strongly encourage you to use a commercial business address to assure the fastest delivery time.
Benefits of Using a Commercial Delivery Address
We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Having your order shipped to your work address provide all the following benefits:
- Your Order May Arrive Earlier – Commercial Address Deliveries for all levels of service typically arrive earlier in the day than at residential addresses.
- You Won’t Need to Worry About Missed Delivery Attempts –
All deliveries will occur before 4:30 on a business day.
- You Will Experience Fewer Driver Errors –
Drivers know their commercial routes like the back of their hands (if not better). Fewer driver delivery errors occur with deliveries to commercial addresses.
- Your Orders Won’t Be Left Un-Attended
Drivers make a judgment call as to the relative security of your packages left on front porches and similar locations. A work address eliminates possible problems with package theft or damage.
We hope you will love The ONE stemware! If for any reason the stems do not work for you, we want to make it easy and save you the hassle of packaging and posting a return. As such, we will refund your purchase price of the stemware, less shipping and a re-stocking fee of $15 per 4-pack or $10 per 2-pack. To arrange your refund, call 1-317-ONE-WINE and give us your order number, and the items for which you are requesting a refund. It’s that easy!
Please contact us by telephone prior to returning a purchase so that we can provide you with the proper return information.
We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a web site that offers you the highest level of convenience and trustworthiness.
The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.
We handle all order processing and order fulfillment. Your credit card statement will list ANDREAWINE.COM as the merchant for your order.
1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don’t need to do anything special to invoke them.
2. Making a Positive ID
Once you’ve clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.
3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
After your browser has entered secure mode, we’ll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
4. My Order Is Complete. What Happens Next?
Security measures continue even after you’ve placed your order, as we process your order in a highly secure computing environment.
You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.
Sales and Use Tax Policy Statement
View details of our current sales tax policy here.
Making a Purchase with a Browser That Doesn’t Support Security?
You can’t. Because we don’t want you ever to have to worry about ordering from our site without a secure connection, we’ve designed our system so that it will process orders only with browsers that support secure mode.
Please note that the latest versions of Netscape’s and Microsoft’s browsers have security features, and both are free for downloading. Visit either company’s Web site for details.
We’ve worked hard to bring you a secure online ordering environment. We hope you’ll contact us with your questions, comments or concerns
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